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eB2Bcom provides a full range of support services to customers in Australia,
New Zealand and throughout South East Asia including:
• Customer Central
• System Design & Architecture
Security Audits - We have a registered assessor under the Defence Signals Directorate (DSD) Infosec-Registered
Assessor Program (I-RAP - ) certification.
• Evaluation, Proof-of-Concept and Pre-sales technical support
• Implementation, rollout and delivery
• Support Desk services including telephone and email supportMarketing
Department.
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RESELLERS
 Our Support Desk
eB2Bcom have a comprehensive support infrastructure that can be tailored to our customers' specific requirements. We provide an agreed
level of service which typically depends on the extent to which the software is mission critical to the business, and is costed
accordingly.
All support activity is conducted by our development teams directly, so problem reports are usually received, investigated and resolved by the engineers that actually wrote the code in the first place.
Support arrangements may include any of the following:
• Time-and-materials support during Australian East Standard time office hours.
• Standard support for customers on an Annual Software maintenance agreement from 0900 AEST till 6.00pm AEST
• An agreed level of support, including defined response and resolution times according to severity of problems, provided at a fixed cost per month or per annum.
• A full 24x7 support package for business-critical services.
For Australian customers, our support desk can be contacted on +61 (3) 9896 7888
or
via
email
at for
customers with a current Annual Support agreement, or with a current Software
Evaluation Agreement. For ASEAN customers phone (Singapore time GMT+8?)
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